• PGP in New Age Banking
    Co-created with Imarticus Learning
    4.8 out of 5 by 669 learners
    4x Industry Demand
  • POST GRADUATE DIPLOMA IN MANAGEMENT
    Co-created with BIMTECH
    4.8 out of 6071 learners
    2x industry demand
  • MBA in Investment Banking
    Co-created with Jain University
    4.5 out of 5 by467 learners
    2x industry demand
  • MBA in Fintech
    Co-created with Jain University
    4.4 out of 5 by 349 learners
    2x industry demand
  • MBA (Distance) in Banking and Finance with NGASCE
    Co-created with NMIMS
    4.7 out of 5 by 669 learners
    4x Industry Demand
  • Post Graduate Program in Banking and Credit Underwriting
    4.7 out of 5 by 1376 learners
    12 X industry demand
  • Post Graduate Program In Finance And Accounting
    Co-created with Grant Thornton
    4.9 out of 5 by 238 learners
    14 X industry demand
  • Professional Certification in FinTech
    Co-created with SP Jain School of Global Management
    4.6 out of 5 by 1421 learners
    6X industry demand
  • Credit Risk and Underwriting Prodegree
    Co-created with Moody’s Analytics
    4.6 out of 5 by 1139 learners
    4X industry demand
  • PGP in Banking and Wealth Management
    4.6 out of 5 by 1429 learners
    3X industry demand

Customers are the reason for businesses to drive! Whether it’s a small, medium, or an established business, it holds equal importance for all. A customer would like to take services from a company that provides easy access to the platform, understand their needs, is quickly responsive, and resolve the queries optimally.

Technology has a way of making life easier. This is especially true for businesses, which can save time and money by utilizing machine learning and artificial intelligence to analyze customer data to provide better service.

In this blog, we’ll understand a few important ways businesses use AI and Machine Learning for improved customer service. So, let’s get started:

How AI and Machine Learning Contributes to Enhance Customer Service

AI and Machine learning is used in the following areas to enrich customer experience.

  • Customer service interaction
  • Enhancing returns
  • Troubleshooting problems
  • Uses of Website
  • Messaging
  • Customized offerings

Following are the ways used to enhance customers' experience using AI and machine learning.

1. Chatbot – For Faster and Efficient Assistance: 

The chatbot is one of the most used AI applications by business enterprises. It understands human communication in an accurate context and provides relevant answers to the questions. With the chatbot, you can avail the following benefits:

  • Help businesses to gain insights about user’s requirement
  • Reduces customer’s wait time and get them where they want to be quicker
  • Available for 24 by 7 and provide basic customer support

2. Eliminate Language Barrier to Improve Customer Engagement 

With AI, an enterprise can overcome barriers to doing business with an audience that speaks different languages. Language analysis tool enables office associates to extract main information from the customer feedback and, based on that, adapt their communication.

Language analysis is an important asset to improve the call center experience. With it, the executive can detect if the customer they’re talking to is happy or unhappy and adjust their tone accordingly.

3. Machine Learning Algorithm - Better Understanding of Customer’s Need 

Machine learning offers businesses to get to know more about their customers. Relying on a machine learning solution helps businesses organize daily support requests, answer common inquiries, completely understand a customer’s requirement, and provide a faster solution.

4. Predictive Analytics

Analytics refers to the effort to analyze the data, and it’s crucial for marketing a product. Predictive analytics, with the help of AI tool, analyses past data and predict future outcomes.

 Take Your Career to Next Level with Imarticus Learning 

Imarticus Learning offers the certification in Artificial Intelligence course that the industry’s best leaders have designed to provide a quality learning experience.

The artificial intelligence course will take 9 months to give you a holistic learning experience. Choosing this course will unlock the lucrative creative opportunities in the coveted field of AI.

Our Artificial Intelligence and Machine Learning Course USPs:

  • Master the skills of Machine Learning and Artificial Intelligence through the most relevant curriculum designed by E&ICT Academy, IIT Guwahati, and leaders from the industry.
  • An opportunity to get educated about what new-age AI & ML engineers do by solving real-time problems in their job. Engage in a world-class education program while mastering practical application.
For Online Course Enquiries
About Imarticus
Imarticus Learning is India’s leading professional education institute that offers training in Financial Services, Data Analytics & Technology. We’ve successfully transformed careers of over 35,000+ individuals globally through our Certification, Prodegree, and Post Graduate programs offered in association with leading and renowned global organisations in the Financial Services, Data Analytics & Technology domain.
Related course
  • Placement Program
    PGP in New Age Banking
    Co-created with Imarticus Learning
    Course duration(Months)
    24
    Upcoming batches
    1
    Organizations enrolled
    20
    4.8 out of 5 by 669 learners
    4x Industry Demand
    Upcoming Batches
    Date Location Schedule
    8th Jan 2022 Live Instructor - Led Training Online
    Date Location Schedule
  • Finance
    POST GRADUATE DIPLOMA IN MANAGEMENT
    Co-created with BIMTECH
    Course duration(Months)
    24
    Upcoming batches
    1
    Organizations enrolled
    20
    4.8 out of 6071 learners
    2x industry demand
    Upcoming Batches
    Date Location Schedule
    Live Instructor - Led Training Online
    Date Location Schedule
  • Recent Graduates
    MBA in Investment Banking
    Co-created with Jain University
    Course duration(Months)
    24
    Upcoming batches
    1
    Organizations enrolled
    20
    4.5 out of 5 by467 learners
    2x industry demand
    Upcoming Batches
    Date Location Schedule
    31st July ONLINE Online
    Date Location Schedule
  • Recent Graduates
    MBA in Fintech
    Co-created with Jain University
    Course duration(Months)
    24
    Upcoming batches
    1
    Organizations enrolled
    20
    4.4 out of 5 by 349 learners
    2x industry demand
    Upcoming Batches
    Date Location Schedule
    31st July ONLINE Online
    Date Location Schedule
  • Placement Program
    MBA (Distance) in Banking and Finance with NGASCE
    Co-created with NMIMS
    Course duration(Months)
    24
    Upcoming batches
    1
    Organizations enrolled
    20
    4.7 out of 5 by 669 learners
    4x Industry Demand
    Upcoming Batches
    Date Location Schedule
    8th Jan 2022 Live Instructor - Led Training Online
    Date Location Schedule
  • Post Graduate
    Post Graduate Program in Banking and Credit Underwriting
    Course duration(6)
    Upcoming batches
    1
    Organizations enrolled
    20
    4.7 out of 5 by 1376 learners
    12 X industry demand
    Upcoming Batches
    Date Location Schedule
    Not Available MUMBAI Online
    Date Location Schedule
  • Post Graduate
    Post Graduate Program In Finance And Accounting
    Co-created with Grant Thornton
    Course duration(months)
    4
    Upcoming batches
    1
    Organizations enrolled
    20
    4.9 out of 5 by 238 learners
    14 X industry demand
    Upcoming Batches
    Date Location Schedule
    None DELHI Online
    Date Location Schedule
  • Certification
    Professional Certification in FinTech
    Co-created with SP Jain School of Global Management
    Course duration(Months)
    3
    Upcoming batches
    1
    Organizations enrolled
    20
    4.6 out of 5 by 1421 learners
    6X industry demand
    Upcoming Batches
    Date Location Schedule
    27th November Live Instructor - Led Training Online
    Date Location Schedule
  • PRODEGREE
    Credit Risk and Underwriting Prodegree
    Co-created with Moody’s Analytics
    Course duration(Months)
    3
    Upcoming batches
    2
    Organizations enrolled
    20
    4.6 out of 5 by 1139 learners
    4X industry demand
    Upcoming Batches
    Date Location Schedule
    13th February ONLINE Weekend
    Date Location Schedule
    29th May ONLINE Weekend
  • Post Graduation
    PGP in Banking and Wealth Management
    Course duration(Months)
    2-3
    Upcoming batches
    1
    Organizations enrolled
    20
    4.6 out of 5 by 1429 learners
    3X industry demand
    Upcoming Batches
    Date Location Schedule
    21st October CHENNAI Weekday
    Date Location Schedule